Navara Cases FAQs
Accessories
How do the Accessory case lids come off?
The lid is attached by 4 snap over clips to keep all the contents safe. The removable lid is designed for rolling your dice in on the gaming table - no more dice knocking over your figures or rolling on the floor - you use one half and your opponent uses the other!
Do the accessory cases hold tools and brushes?
Yes you can choose between one for tools such as Clippers, Craft Knives/ Scalpel handles, Pin Drill, Spare blades, bits and accessories, or one for 18 brushes and accessories.
Account
Do I need an account to order from you?
No you don't. Ordering is straightforward and you can simply enter your details at the checkout and make payment.
What benefit does having an account give?
If you have an account then you have access to many great features of the Navara website -
- Quick order placement as your address details are saved
- Wishlists so that you can save items you want for the future
- Order History where you can see all your past orders
- Re-order the same item with a single click
- Re-print Invoices and Fill Sheets
- Track your order with a single click
- Email friends with details of products you like.
How would I create an account?
Click the link at the top right of the screen and it will prompt you for details to create the account.
Will my eBay and Amazon orders which I've placed with you show up in my order history on the website?
Yes they will, so that you can easily check your orders and ensure that if you wanted to reorder the same trays and / or case(s) then its very simple for you to do so.
Wish Lists
Create an account and you can save your wishlists for the future.
Amazon orders
Can I purchase Navara cases and trays on Amazon?
Navara have an Amazon store so that you can purchase all the same Navara products on Amazon. You can choose whether you want to purchase via our website, via Amazon, or via eBay. Simply choose your preferred route!
Can I see Amazon purchases in my Navara website account?
If you have purchased Navara products from our Amazon store, they will show up in your order history on the website if you have created an account. You can easily check your orders and ensure that if you wanted to reorder the same trays and / or case(s) then its very simple for you to do so.
Cases
I'm concerned that I have incorrectly filled my case. What happens if I place my order and the case has extra room or is overfilled?
Don't worry, we have processes to check that cases and trays are filled correctly. If there are any discrepancies (under or over filled) we'll be in touch with you via email to suggest the best options to get your order out quickly.
Does it matter how much the trays cost inside of my case as the price of trays varies?
No need to worry about individual tray prices, the cases are priced including enough trays to completely fill them. You will always find that a case with trays in is the best value.
Can I fill a case with whatever trays I want?
Yes you can. You can use the tools like TrayPrintouts, Navara TrayGuides and Navara WhatFits to choose your best trays, but don't worry, we will check that is filled correctly before sending it out. We will email you if there are any questions.
How can I pick a case and tray set easily?
Head for the Navara QuickFill page. This is designed to make it simple for you to see all the cases on offer, click the "QuickFill" link from the case you want, choose your tray set, add to basket and head to the checkout.
Click&Collect
What is Navara Click&Collect?
The Navara Click&Collect system gives you the option of having your ordered delivered to the most convenient place for you. It can be a Show/Event that you are going to, or one of the 10,000+ UPS Access Points around the world! There is no additional charge for any of the Navara Click&Collect options.
Can I collect at a Show/Event?
Yes you can. Simply select the show that you want to collect your order at when you are at the checkout and we will ensure your order is ready for you at the show. You can either pay on-line when you order, or make payment at the show (credit cards and cash accepted at all shows!). There is no additional charge for any of the Navara Click&Collect options.
Can I collect at a UPS Access Point?
Yes you can, just select the UPS Access Point from the map or the drop down menu where you wish to collect from and we will do the rest! There is no additional charge for any of the Navara Click&Collect options.
Dispatch
How long will it take to dispatch my order?
Orders placed before 2PM are dispatched the same day, and orders placed after 2PM are dispatched next working day. The checkout will show you the dispatch date along with an estimated delivery date based on your selected shipping method. This will all be confirmed in your order confirmation email whidh is sent once your order is placed. It is always worth checking your junkbox in case it ends up in there!
The dispatch date or esitmated delivery date seems wrong
Bear in mind that the dates are based on your order contents. For example an order with specially selected custom trays will be manufactured just for you as the trays are not a standard stock item. The dispatch date and estimated delivery dates are shown at the checkout and are based on your product selections.
My order has not arrived by the estimated delivery date.
The estimated delivery date on your order is based on your chosen shipping method. We dispatch on the date planned, but the Mail Service or Courier is in control once it leaves Navara. We can certainly help chase and check on progress for you.
If your order hasn't arrived when expected, then it is always worth checking first with your local post office. Most of the orders which we send are quite large (and heavy!), which means that occasionally the postman is unable to deliver them. If you selected UPS then you will be able to track your delivery progress on the Navara Tracking page using your order number and email address (or if you are logged into your Navara account then you can click directly to it from your order) and that will give you accurate details of your order progress.
Royal Mail 1st Class is not a tracked service and usually takes 2-3 working days, and 2nd Class, which is also not a tracked service takes between 3-5 working days. Airmail, also not tracked, is a little longer at 5-21 working days, depending upon how far away from our UK you are (and the time of year - Christmas postal volumes can slow things down !). If you're still concerned, or the order time is longer than this, email us and we will help get it to you. Also bear in mind the current Covid-19 situation is often affecting regional post offices when lockdowns or partial lockdowns are in effect.
I'd like to make an change to my order. How can I do this?
Drop us an email, and we'll be happy to help, provided of course, that we haven't already dispatched your order!
I accidentally selected the wrong tray / made a mistake with my address - help!
Drop us an email, and we'll be happy to help, provided of course, that we haven't already dispatched your order!
I live nearby to your UK Factory - can I come and collect my order?
Navara are set up for manufacturing, but not as retail outlets, so currently personal collection is not possible. The shipping costs are free for over 95% of orders, and we do dispatch the same working day so that all customers get their orders quickly (if you order before 2PM).
eBay orders
Can I purchase Navara cases and trays on eBay?
Navara have an eBay store so that you can purchase all the same Navara products on eBay. You can choose whether you want to purchase via our website, via eBay, or via Amazon. Simply choose your preferred route!
Can I see eBay purchases in my Navara website account?
If you have purchased Navara products from our eBay store, they will show up in your order history on the website if you have created an account. You can easily check your orders and ensure that if you wanted to reorder the same trays and / or case(s) then its very simple for you to do so.
Events
Do you guys ever go to shows? I'd love to come and say hi!
We do indeed. Navara attend all of the Wargaming shows in the UK, as well as the larger events on mainland Europe, and several of of the large conventions in the United States. You can find us on the KR Multicase stand of course.
Can I preorder for a show which you are attending, and collect at the show? How long will I need to let you know in advance?
Yes you can - in fact, many people do. You can pre-order by phone or Email, and to make life even easier the checkout does in fact have a Navara Click&Collect option where you can choose which show you want to collect at. You can even decide whether to pay in advance on line or to pay on the day when you collect! We accept cards and cash at all shows.
As we pack and travel to a show a day or two in advance, the website will indicate if you have enough time to put in your order for regular or custom trays to pick up at the show.
GDPR and Privacy
Cookie policy
We only use strictly necessary/functional cookies to help give you the best possible experience on our site. These support site navigation, login, analysis of site performance, personalisation of content and shopping baskets features, and allow this website to remember the choices you make e.g. your user name, log in details, language preferences and any customisation you make to website pages during your visit. They are necessary to provide features and services specific to individual users. These cookies are essential to enable you to move around this website and use its features and/or services. These Strictly necessary/Functional cookies allow this website to provide services at the request of users and can't be turned off. We do not use any performance, targeting, or advertising cookies.
Do you work to the GDPR requirements?
The new General Data Protection Regulation (GDPR) came into force on 25th May 2018 and Navara work to full the requirements of the regulations.
What data do you hold?
We only hold the data required to process your order. These are the details provided by you and are necessary to enable us to fulfil the contractual obligations between you and us.
What do you use my data for?
We take your privacy seriously and will only use this data to administer your account and to provide details or information that you have expressly requested.
How do you store data?
The data is stored securely within our servers and is protected using up-to-date security software and IT protection which contain firewalls.
Do you share data?
We will never disclose your data to any third party.
What are my GDPR rights?
The GDPR provides the following rights for individuals:
The right to be informed about the processing of your personal data
The right to have your personal data corrected if it is inaccurate and to have incomplete personal data completed
The right to object to processing of your personal data
The right to restrict processing of your personal data
The right to have your personal data erased
The right to request access to your personal data and information about how we process it
The right to move, copy or transfer your personal data
Rights in relation to automated decision making including profiling
Can I check my data?
If you would like to check what data we hold for you, please email us with your request.
Pricing, Currencies and Import Taxes
Is it always cheaper to buy trays in a case than the individual trays?
With the Navara system you always get the best value by combining trays and cases in one purchase.
Can I pay for my items on your website by using an American Express or Discover card?
Absolutely. We accept all Credit Cards including American Express and Discover. When you get to the checkout, the option will be there to allow you to make your purchases using your card as normal. We also accept these at all the shows that Navara attend too !
Why are only five currencies available to pay with by using the website?
The website is configured for the most common currencies that are used by our customers, which are easily converted when using a different currency.
How do you determine the exchange rates for currencies?
We use an amalgamated tracker across various banking and exchange sources to keep a well based average for the currency exchange rates. This ensures a price that is reflective of the actual exchange rates from the base UK currency (£) to your countries currency.
What about import duties?
If you live outside the UK then you should check the policy of your government regarding import duties. Navara ship duty free outside of the UK and EU, which means that any duties and import charges for importing the products are the customers responsibility. The stated value of goods reflects the purchase price less any shipping costs. If you live in South America it can help speed a packages progress through customs if you provide a tax number. Orders which are returned due to local import charges not being paid will be refunded (minus the original postage charge plus any additional return postage charges).
What about Canada HST import duties?
If you live in Canada, Navara have an arrangement with the importers that the HST duties will be paid on arrival at the customs centre. This means that your order is not delayed at the border, and it also means that you are not required to pay any extra duties to get Navara products to your door if you live in Canada.
Returns
What is your returns policy?
Naturally we abide by the distance selling regulations. These can be found under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm.In summary the main points are: If you are not happy with the item you have purchased please email us to see if we can resolve the issue. Please inform us by email within 14 days of receipt that you do not want the item and wish to return it. If we are unable to resolve the problem to your satisfaction, please return the item in the same condition as sent (i.e. not used or damaged), securely packaged in its original packaging to the address on your invoice and we will refund the cost of the item (excluding any postage costs).
If Navara is at fault, e.g. an incorrect item has been sent, the return delivery will be refunded, and the correct item will be sent. Please inform us by email as soon as you are aware that you have received an incorrect item. Goods must be returned in the condition they were sent (i.e. not used or damaged).
Shipping
My order has arrived, and there is a problem with it.
Drop us an email (adding images can often help to solve the issue quickly), or call us with details of the issue and we will get it resolved for you.
What options are available for shipping?
You can choose from many options at the checkout. Royal Mail (1st Class, 2nd Class, or Airmail), and if you want a tracked service then choose UPS or Fedex. The checkout contains all the options for your order and you can upgrade for next day and weekend deliveries too.
Can you deliver to PO Boxes?
Shipping non tracked packages to a PO Box is no issue (ie using regular postal non-signed for services), though for courier shipments (UPS and Fedex) we do need an address where the package can be signed for (PO Boxes do not have anyone to sign for the package). Don't worry though, we do check when processing orders and will get in touch with you promptly if there is an issue with your delivery address.
Where do Navara ship from?
We ship direct from our factory in the UK.
What are your Christmas shipping dates?
Each year the dates for shipping in time for Christmas vary. We always update the Navara homepage with the dates for all locations around the world so that you can get your presents under the tree in time for the big day.
Stocking Navara products in a Store
I own a gaming store, and I'm interested in stocking your products. How can I go about this?
We're always pleased to hear from new companies looking at stocking our products. Drop us an email and we'll provide you with price lists and wholesale account details.
Trays
What are the dimensions of your trays?
Our full size trays are 380mm x 255mm and the half size trays are 255mm x 190mm. The trays are available in 5 depths, with compartments of either 25mm, 35mm, 55mm, 80mm or 110mm. Each tray compartment has its compartment depth listed in the description on our website. We always work on the compartment depth (rather than the overall tray height with its base), as the compartment depth is much more useful for deciding if a model will fit into the tray.
What kind of trays do you make?
The Navara trays are either for troops, or are pick&pluck so that you can make your own compartments, or are custom cut with compartments designed exactly for specific models. The trays are available in 5 compartment depths of 25mm, 35mm, 55mm, 80mm and 110mm, and in either full or half width trays.
What are the custom trays?
The custom trays are all specifically designed to suit particular models. The compartments, and even the compartment depths can vary within a tray to get the perfect support and protection for your model. Custom trays are available with 25mm, 35mm, 55mm, 80mm and 110mm compartment depths, and as either full or half width trays.
I can see GW size trays, what are they?
We also make trays in the classic Gamesworkshop size of 360 x 265mm. These fit the classic Gamesworkshop caes as well as other cases with the same footprint.
What are TrayGuides
The Navara TrayGuides are a useful way of viewing and printing the trays and sets for your specific army. You can use this as a ready reference to plan your best tray choices. The page is helpfully split into the different systems and armies so that you can easily navigate to your army and its Navara TrayGuide. You can view your TrayGuide on screen or print it as a pdf.
What does the "What Fits" section do for me?
The Navara WhatFits page is a full alphabetical list of all the armies that Navara makes trays for ! Yes it is a big list - so we made it easiliy accessible by having clickable alphabetical links to get you to your amy quickly. This is a very useful way of getting to see trays for your army and looking at their details before choosing the best one.
How can I tell how deep a tray is?
Each tray has its compartment depth listed in the desciption on our website. We always work on the compartment depth (rather than the overall tray height with its base), as the compartment depth is much more useful for deciding if a model will fit into the tray.
Do custom tray orders take longer to be shipped?
If you order a custom cut tray with specific compartments for your models, we will manufacture that to order which will take around 5-10 working days. We tell you your dispatch date for an order including custom trays at the checkout, though most orders are shipped well before that date.
Are all of your trays interchangable between cases?
Yes they certainly are. The concept is simply to have the half size and full size trays available in varying depths, which are all interchangable, providing you with an extremely robust modular system for swapping trays between cases.
Can I print out trays to compare my models to them?
You can see all the troop formats on the TrayPrintouts page. We created that so that you can literally "try before you buy". Simply print out the pdf (make sure to have the scale set to 100%), and you can try your model over the printout to plan your most efficient space usage.
I cannot find a tray for my model.
If you have a model but can't fine a tray for it, then drop us an email and we will be able to tell you if we have a custom tray for it or which existing tray to use. If you want us to make a custom tray for your model then let us know and we can add it to our schedule.
Who are Navara?
Is Navara related to KR Multicase?
Yes it certanly is! Navara was created as an offshoot of KR for a smaller range of trays and cases to suit customers who prefer to have a tray system that utilises a firmer foam so that the trays can stack independently. These trays fit in the Navara card cases and the Navara transport bags directly. The Navara card case design is identical to the KR Multicase card cases as the design is owned by KR. The cases use the same durable archiving grade dense card which provides significant strength and durability benefits compared to corrugated card.
Do you guys ever go to shows? I'd love to come and say hi!
We do indeed. Navara attend all of the Wargaming shows in the UK, as well as the larger events on mainland Europe, and several of of the large conventions in the United States. You will find us on the KR Multicase stand of course!
Are you guys all gamers? What systems do you play?
Most of us are, and 90% are vary happy makers and painters of models too! The games which we play in our spare time varies massively, from historical gaming, through to the more contemporary systems such as Warmachine and the GW games, and even the occasional card and boardgame too.
I'm interested in working for you - how can I get in touch?
We're always looking for enthusiastic, friendly and resourceful people that can add to our team. Drop us your CV at Email.
